This conversation has been had before.... You were "surprised" all reviews weren't being posted last time as well if I remember correctly? This could have been before the crash, and if you weren't involved in the thread then my apologies. The selective posting of reviews however has definitely being going on since the start.
In fairness to JK , all parts suppliers and sellers have the same issues of quality and supply, we just focus on JK because they appear to be the logical (read Easy) first stop for Bay parts, but I too have suffered from rubbish parts from JK as well as all the others. Hopefully one day parts quality will be improved across the board but until then ....
Morning All, I brought the issue with reviews up in a general meeting earlier this week, and we've now completely overhauled the way that the review system works. The form on our site which is filled in to submit a product review now requires you to submit an email address, which isn't displayed as part of the review but does appear on our system here. This will allow us to directly contact any customer who has had an issue with a product, and work with them to try and reach a resolution, both in terms of customer service and in order to investigate any reported problems with products. We've also tweaked the backoffice side of things so they come through properly as something clearly wasn't right before, so I'll be going through them myself, clearing out the spam posts, posting up all reviews and passing the bad ones on to our Customer Service team to ensure that they're being dealt with in case the customer hasn't yet contacted us directly about any issues. Any serious problems with products will be reported on to two of our directors and sorted out as soon as possible, as they'll be able to take them off of sale and source replacement products as necessary. We think that this is the best way to run the product reviews, but if you've got any questions or comments please do just let me know and I'll get back to you as soon as I can Thanks Josh
I think whilst we don`t all live in a perfect world i think Jk at least deserve some credit for trying to put things right , They get a good bashing from us (me included ) but they are going someway to sort the probs out ........
Hi again, Just to keep you all updated, we've completely redone the review system here at JK HQ, and it's working so much better! If you check out the links below you can see that we've been able to contact the customer directly via email now that it's a required field, and I've attached a copy of the email sent to the customer in the 'JK Response' field so that you can all see what action we've taken. We've only had two product reviews come in since making these changes, but we're confident that the new system will allow us to reach meaningful resolutions with customers who have had sub-par parts, and will help us to remove and replace those parts from our range as required T25 water pipe: http://www.justkampers.com/review/product/list/id/743/ Chrome fog lamps: http://www.justkampers.com/review/product/list/id/2119/ Thanks Josh
So you admit in so many words that you only post the good reviews and where you have bad ones you pass them on to your customer services team. Thanks for clearing that up.
What? Did you check the links I posted? The reviews that I've posted, and provided links to, are bad reviews. If you check the links in my other post, they're both 1 Star reviews. I didn't pass them on to our customer service team, I passed them on to Mark Reynolds and one of our other directors, who gave me the information which I then passed on to the customers who left the review in a post which is attached to the initial review. Yes, they do. As above, the link I posted are to bad reviews, as they're the only two which have come in since we updated the review system (which in itself is fairly troubling!) Thanks Josh
Josh_JK i have left another bad review for the same item, as the first review never got posted - i've kept the dipstick bellow and will send it back to you directly.
Strange - i login to JK to see if i can find out when i purchased said item (dipstick bellow) and it seems i've never brought or or ordered anything from JK - does that mean i can have all my money back cheeky!
Cool, I'll take a look at it now and try get it sorted When the part arrives back with us we'll take a look and see what the issue is, but if you could provide us a small covering letter to explain exactly what the issue is with the part it'll help us sort everything out quicker for you Josh
Oh my god, what the hell has happened to that?! Something clearly isn't right there! I'll pass the photos on to a couple of people here and see what they think - a picture really is worth a thousand words, especially one like that I've got your review as well, was going to ask for some more info but I think that photo pretty much covers it! Thanks Josh
