Very.co.uk have some sneaky T&Cs

Bought a new laptop off them. Specs said it had a Bluetooth card in it. One of the reasons it was bought.
Switched it on and no Bluetooth to be found. No card installed.

According to Very, due to it having been turned on theres no returns allowed even though it wasn't sold as described so theres nowt we can do.

 

That sounds like utter *****. Get on to trading standards or your credit card company.

 

T&Cs shouldn't affect your statutory rights. It should be as advertised. Have you got a copy or screen shot of the description, before they can change it.
Citizens advice/trading standards.

 

Theres loads of the same sort of thing if you google it. No-one seems to get anywhere even after months and months of contacting them. Trading standards are no help either.

 

Sounds dodgy to me - go to trading standards - or threaten them with writing to Watchdog

 

Says: Non returnable under our Approval Guarantee, once installed or connected. Your statutory rights are not affected.

 

So your statutory rights are not affected. It's not as advertised.

 

It seems strange not to have bluetooth nowadays . What is the exact model so we can research it. My bluetooth is turned on by a tiny little hard to find button on a hp laptop

 

Its a HP 15-ba027na. The HP site doesn't mention a bluetooth card at all but the Very site does in 3rd line from th bottom.

• Display Size: 15.6in
• Dongle Required: N
• Graphics: AMD Radeon™ R2 Graphics
• Hard Drive Storage: 1 Tb
• Processor: AMD Quad-Core E
• RAM Memory: 8 GB
• Screen Resolution: 1366x768
• Screen Type: IPS
• Touch Screen: N
• Wifi Enabled: Y
• AMD Quad-Core E2-7110
• 8 GB DDR3L-1600 SDRAM
• 1TB Hard Drive
• 15.6" HD SVA BrightView WLED-backlit (1366 x 768)
• AMD Radeon™ R2 Graphics
• DTS Studio Sound™; Dual speakers
• 1 HDMI; 1 headphone/microphone combo; 2 USB 2.0; 1 USB 3.0; 1 RJ-45; 1 multi-format SD media card reader
• Ethernet LAN; Intel® 802.11ac (1x1) Wi-Fi® and Bluetooth® 4.2 Combo (Miracast compatible)
• HP TrueVision HD Camera with integrated digital microphone
• Up to 8 hours estimated battery time

Heres a screenshot of the device manager with no Bluetooth mentioned. Its not under network adapters either.

 

Just do a chargeback via creditcard company. Wouldn't even bother returning it. I promise you the creditcard company will be on your side.

 

The distance selling regs say it should be accepted as a return but the retailers say no.

 

how did you pay for it.......
if you paid by credit card phone them up and tell them you will be returning it as its not as described, when they say you cant just tell them you will get in touch with your credit card supplier and tell them you want a refund.........
you still have rights. how long have you had it?

 

Paid by debit card.

 

What do you expect buying a laptop from a woman's dress shop?

 

Thats terrible customer service.
To solve this one your best bet is to just send it back and ask for a refund. How will they know its been powered up. Once its back in their hands I cant imagine theyll want the hassle.

Long term, as others have suggested buy with a credit card, or buy from John Lewis - customer service second to none

 

This, unfortunately. They're just box shifters.