Help with mobile phone issue

Discussion in 'General Discussion' started by Poptop2, Jan 11, 2016.

Page 1 of 3
  1. Poptop2

    Poptop2 Administrator

    It's my dad's phone on Tesco contract via o2. He rings or texts me no problem. I try to ring him and it comes up 'This number is not recognised, please replace the dial and try again. It happens even if I respond to his call or texts.

    Last week he went to Tesco and asked them to check his phone for blocked calls etc. They told him he had no problem. He then discovered quite a few people can't contact him, back to tesco. They sold him a new phone and renewed his sim and contract. I still can't contact him. Same response when I call as before. Some people can, me and a few others can't. I have told him to go back and tell them.

    Any ideas what's going on with this guys n gals?
     
    Last edited: Jan 12, 2016
    Poptop2, Jan 11, 2016
    #1
  2. MorkC68

    MorkC68 Administrator

    Its your end Malc, your phone privacy setting might be hiding your mobile number.

    My boss' mobile does the same, his is an iPhone 5S
     
    MorkC68, Jan 11, 2016
    #2
    Lord Congi and Poptop2 like this.
  3. Poptop2

    Poptop2 Administrator

    How do I check that Mark?
     
    Poptop2, Jan 11, 2016
    #3
  4. Lord Congi

    Lord Congi

    have you tried from a land line?
     
    Lord Congi, Jan 11, 2016
    #4
  5. snotty

    snotty

    Can he call you ok? Can you call him from a landline phone?
     
    snotty, Jan 11, 2016
    #5
  6. Poptop2

    Poptop2 Administrator

    Yes He can call me and I have tried from a landline.
     
    Poptop2, Jan 11, 2016
    #6
  7. Poptop2

    Poptop2 Administrator

    I just tried from the landline again and have the same message. Number not recognised.
     
    Poptop2, Jan 11, 2016
    #7
  8. AndyC

    AndyC

    Are you ringing the right number? :)
     
    AndyC, Jan 11, 2016
    #8
    jivedubbin and Lord Congi like this.
  9. Lord Congi

    Lord Congi

    Was gonna say but surely not ...............
     
    Lord Congi, Jan 11, 2016
    #9
  10. snotty

    snotty

    ^this, possibly. Root around in contacts or settings for "Own number". It'll be read straight from the SIM.
     
    snotty, Jan 11, 2016
    #10
  11. Ivor the Westie

    Ivor the Westie

    If there are a number of people who can't contact him, and your landline also doesn't connect then the problem probably lies with your Dad's network settings (something that a new SIM may not resolve as O2 will simply "copy" the existing settings that his old SIM had). Unfortunately he needs to contact Tesco again to get this resolved.

    (Unless you're all ringing the wrong number !! :-D )

    (As an aside, this shouldn't have been a reason for Tesco to sell him a new contract (unless he really wanted one), as they could have issued a replacement SIM without it. If he didn't want one, he should still be able to return it and cancel any new contract ;-) )
     
    Ivor the Westie, Jan 11, 2016
    #11
  12. Poptop2

    Poptop2 Administrator

    Tried from sim, recall, message and typing it in.
     
    Poptop2, Jan 11, 2016
    #12
  13. AndyC

    AndyC

    What is the handset?

    There are normally "block" features to them.
     
    AndyC, Jan 11, 2016
    #13
  14. Poptop2

    Poptop2 Administrator

    Pretty much everything I have told him. He is on his way back to Tesco now - He is 75 and the kids that serve him are just grasping at straws as they don't seem to know much, hence asking on here.
     
    Poptop2, Jan 11, 2016
    #14
  15. Poptop2

    Poptop2 Administrator

    I don't know tbh. It is a smart phone and they did look at his blocked caller list.
     
    Poptop2, Jan 11, 2016
    #15
  16. MorkC68

    MorkC68 Administrator

    Try Settings > Phone > Show Caller ID

    it should show green if it shows caller ID

    Dunno if that will work!
     
    MorkC68, Jan 11, 2016
    #16
    Poptop2 likes this.
  17. Ivor the Westie

    Ivor the Westie

    Get him to call either Customer Care (0345 301 4455 or 4455 from your Tesco Mobile) or Technical support (0345 300 6660) rather than waste time with the sales staff in store.
     
    Ivor the Westie, Jan 11, 2016
    #17
    salad.dodger2, Poptop2 and AndyC like this.
  18. Barneyrubble

    Barneyrubble

    they are cleverer than you think these olduns , hes keeping you on your toes , he might need you over their to do sumat :D
     
    Barneyrubble, Jan 11, 2016
    #18
    Merlin Cat likes this.
  19. Poptop2

    Poptop2 Administrator

    When doesn't he? The last few weeks have seen me replace his bathroom sink, hang a door, clear his bedroom for new carpet and feed him and mum every sunday.

    I wouldn't have it any other way :)
     
    Poptop2, Jan 11, 2016
    #19
    Merlin Cat, Paul Weeding, paradox and 1 other person like this.
  20. paneuropaul

    paneuropaul

    Does the phone number you are ringing him from block the caller ID?
    Some phone and networks have a setting that wont allow calls from blocked ID.
     
    paneuropaul, Jan 11, 2016
    #20
Page 1 of 3

Share This Page