Advice wanted please - Jessops in administration

x hamster?

 

If you look at their website at the top where it tells you about the problems they are in, they reckon Jessops photo are still taking orders and trading.
I've spent the best part off the last week in the evenings looking for photos and making a book off our trips to Venice so jessops could print it up.

 

I found jessops very helpful. I bought a Nikon D5000 but didn't get on with it so swapped it for an HS10. The camera belongs to you so they cannot retain it. Go speak to them and I'm sure they will sort you out.

 

First of - Thank you all for your replies and advice.

Second - Cabbieman and Jivedubbin - I really hope that something can get sorted for you - they were two of the situations we thought of last night when worrying ourselves and don't know what you can do!

An update from us on our situation - we went into the store today to find out where we stood.

We managed to speak to the manager, who helped us as best he could, he said the camera is rightfully ours and so should be returned to us one way or another, however, because it was brought from Jessops and returned through them, then he couldn't guarantee that :'(

The first he heard about it all was when a customer came into the shop and told him - how awful is that! I know its how these things do happen but its still not notice - and then they had a conference call yesterday tea time. He said he didn't know whether he would still have a job in the next hour, let alone anything else.

He also said that it may be an option that a member of staff will get stood outside the shop to hand out any printed photos and repairs previously took into store before they went into administration or they may not. :-

What amazed us was how many people were still in the store putting in their pictures to be printed - that is one risk I definitely wouldn't of been taking today. Obviously they weren't taking any more repairs in to be done, and he said about not being able to accept any gift vouchers - which seems unreal - and worse so at this time of year when many would of received them as christmas presents - I have no idea where you start with that!

Apparently yesterday was the best sales the store here had ever done, and then they were hit with this, it must be awful as a Manager and part of that sales team, to achieve that in one moment and then get this news in the next! The store here will be a big lost if it goes, there aren't as many competitors here and it is always busy, however we know that in the grand scale of things its nothing!

Other than that we know no more, all we can do is wait and hope.

Thank you all for your advice, and for all those with similar problems we hope something gets sorted for you too!

 

this may be of use to jessops customers
http://www.moneysavingexpert.com/news/shopping/2013/01/jessops-close-to-administration-so-use-gift-cards-now

good luck. i think it will be happening a lot more this year

 

Just heard on the news that all stores are closing down today ... that's happened really quickly. I hope those of you affected have got somewhere with resolving your issues...

 

May be of interest. There is a section on cameras in for repair as well as gift vouchers.

http://www.pwc.co.uk/business-recovery/administrations/jessop_group.jhtml

Or see below if you can't get link

Edward Williams, Robert Jonathan Hunt and David Matthew Hammond were appointed as Joint Administrators ("Administrators") of The Jessop Group Limited on 9 January 2013.

Jessops is a major high-street retailer of photographic equipment and growing on-line business. Turnover in the year to 31 December 2012 was £236m and Jessops operated from 192 stores with around 2000 employees throughout the UK. It has a well-known brand, strong reputation for service and a significant national footprint.

However, its core marketplace has seen a significant decline in 2012 and forecasts for 2013 indicate that this decline would continue. In addition, the position deteriorated in the run up to Christmas as a result of reducing confidence in UK retail. Despite additional funding being made available to the company by the funders, this has meant that Jessops has not generated the profits it had planned with a consequent impact on its funding needs. This was exacerbated by a credit squeeze in the supplier base.

With effect from 11 January 2013, Jessops online and retail stores have ceased trading.

The notice below sets out important information for customers.

Gift vouchers – Gift cards and vouchers are unable to be honoured, Jessops will not be trading on-line or via the store network. If you wish to register a claim in respect of an unredeemed voucher, please see information on registering claims below.

Pre-paid orders / deposits – Customers who have ordered and paid for all or part of their stock either in store or online will not receive their stock purchase. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Repairs – Where possible customers should liaise with the repair agent to arrange return of their asset and third party repair agents have been notified about this. If you do not know which repair agent has possession of your asset, we have requested the repair agents to contact customers directly as well.

Please note that the estimate of the costs of repair will need to be agreed with the repair agents directly, and there is no guarantee that previously agreed estimate costs will be honoured by the repair agents.

Repairs in store on closure - Store Managers have been requested to contact customers directly if repairs have been returned to the shops, this will be done post closure and collection arranged with the manager. Please do not attend the store unless advised by the manager as access will otherwise not be possible.

Manufacturer warranties – Our current understanding is that manufacturers will continue to honour the warranties sold through the Jessops stores.

Jessop Care Plan – This is a product provided by Jessops’ partner Domestic and General. We understand that Domestic and General will continue to honour these care plans. Please contact Domestic and General on 08444 810 500 with any queries.

Academy courses – Unfortunately customers who have pre paid for academy courses will not receive a refund and these courses will not take place following the store closures. Customers who have paid using credit cards should contact their credit card company to try and seek resolution to this matter. If you are unable to obtain a refund through your credit card company and wish to register a claim, please see the information below.

Photo / photo product orders – Unfortunately we are unable to guarantee the return of photo orders that have not been collected in store. We have asked the store managers where possible to contact all known customers to arrange collection of these as soon as possible. If you are not contacted by Saturday 12 January 2013, then contact your local Jessops store directly in order to arrange a suitable collection time.

Any photos not collected by Tuesday 15 January 2013 will be sent to a central store and held for a short period. Further updates will be provided on this website regarding photos which remain uncollected.

Registering a claim - If you are owed money by Jessops (eg due to vouchers not honoured, deposits, returns, pre-paid courses etc) you can register an unsecured creditor claim with the administrators using the form below. Please note, there is no guarantee that there will be any payment to unsecured creditors of the company. If there is a dividend paid, this will be in many months time and is likely to be only a small proportion of the claimed amount.

Please contact The Jessop Group Limited helpline with any other queries on 0113 289 4422.
The helpline is open from 8.30am to 6pm Monday to Friday

Creditors

If you believe you have a claim under the Administration please complete a statement of claim form below

Please send completed statement of claim forms to the following address:

The Jessop Group Limited - in Administration
Benson House
33 Wellington Street
Leeds
LS1 4JP

Documents available to download

Statement of claim form
Notice of adminsitrator's appointment

 

We went along to jessops in chester to day , the shop was shut but staff were inside packing the stock. we were able to go into the shop and have a chat with the staff , ( all unhappy about losing there jobs of course ) they are employed up till next thursday when all of the stock has to be packed and collected , we were after any news of the slideswe left in the shop before xmas, it would appear that they have been sent to a company called Cewe who do the printing for jessops and Argos .
An initial look at the web site of Cewe looks like it be the way forward , there were lots of prints in the shop ready for collection and staff are going to try and contact the owners to arrange to pick them up .

 

Don't know what to do - absolutely gutted, think we will go back in the shop and politely try and get them to tell us exactly where the camera has been sent - hopefully we can speak to someone as you have JD - at least then we will know where we are aiming for as at the moment not got a clue where it is ....... :'(

 

Yes do have a chat ,we found the staff quite helpful ,just don't leave it to long before you go,all there repairs are dealt with by other company's you just have. To find out who .

 

Cheers JD, went to the store today but no joy at all - just got told to ring the helpline thats been posted on the website. Will do that in the morning and guess really its just going to be a waiting game - how long you leave it for I don't know!

 

Update on the missing slides . 5 weeks before xmas kate left 3 boxes of slides in Jessops for transfer on to disc taken on hoildays in the 1970s , these were taken by her late father .when Jessops went belly up the company that handeld the devoloping work were left with a huge pile of unpaid work out of the blue we had a phone call from that company , the companys name is CEWE . They were unable to do anything with the slides etc as they didnt have customers details . until 3 days ago as someone was sorting through the pile inside one of the boxes was the last part of our phone number , no area code. this he googled and came up with my work details ( plumber ) .After a short phone call to check details the slides and disc were deliverd at no charge to us . After 9 months we had given up on them

well done Cewe


@burntout

 

That's a nice thing to hear. They could so easily have just binned them.