Just felt the need to share this! I bought a second hand whale heater off eBay for my bus. It sits external and is an electric and gas heater. Fitted it about 4 or 5 months ago and has worked fine. However got up on the Sunday at techenders and it wasn't working! Felt pretty crap to be honest so didn't even look at it! Had a look at it this morning and was gutted to find out that power to the heater is as it should be so the heater itself has packed in There is 12v power to the heater but no 12v out from the heater to the control panel which is a thermostat and the different settings for the heater. I thought whale where made by propex, they are not, it is a company in Ireland so I rang them and spoke to this lovely lady who passed me onto one if the engineers who asked me loads of questions. Was not put off by the fact I had bought it second hand and that I had fitted it myself! After about 10 mins of questions and checking with my multimeter under his direction he came to the conclusion that it was the control panel had picked up a fault. He put me back through to the lovely lady who asked for my address so she could post out a new control panel. I was very impressed but slightly nervous as to the cost of it so I gave her my address but asked what the cost would be and how she wanted paying. Her reply knocked me off my feet....... "Oh you don't owe us anything! Glad to be able to help and anyway that control panel shouldn't have just packed in like that" Can you believe that for customer service? Remember I bought the heater Second hand! And fitted it myself!! So I am thinking call them back and ask her to pick a charity of her choice and I will donate £50:00! what do you think?