IT help ....

Discussion in 'General Discussion' started by DaisyMae, Oct 17, 2012.

  1. Ok, so windows did it's update thingy & now my laptop won't boot up .... arrgghh!!! It has tried to run a start up repair & that seems to say it can't fix it. The only bit I can understand in the details is 'a patch is preventing the system from starting' ... thanks Microsoft ... seems their patch / update has broken my laptop!

    Anyone know anything about IT stuff & can help me at all ... the computer repair shop in Towcester will be closing now-ish & I need to collect Freya from after school club.

    Thanks :)
     
  2. press F8 when booting to startup in safe mode and do a system restore to before you ran the update
     
  3. rickyrooo1

    rickyrooo1 Hanging round like a bad smell

    will it start in safe mode? press f2 or f5 repeatedly quite fast while it boots up, but saying that if you get in i dunno what you can do so best ignore me soz! someone less stupid will know.
     
  4. rickyrooo1

    rickyrooo1 Hanging round like a bad smell

    :lol:
     
  5. Think theirs alot of c rap going on on windows at mo, ive had issues and theirs lots of trip ups out their ,its getting worse with all these cookies etc trying to get your money :(.
     
  6. rickyrooo1

    rickyrooo1 Hanging round like a bad smell

    depends on make of comp to which F to press, mine is F2 at home and F5 at work,
     
  7. Should be F8

    I got fed up with windows so have just installed mac on my pc instead. Lol
     
  8. F8 isn't helping :(

    F4 is the Samsung recovery solution ... I tried a basic windows restore & that didn't work. Next step is a complete windows restore which says I may need to restore software afterwards ... eek!! Is that easy enough to do?

    Data & file wise all is ok as my hard drive is partitioned so D shouldn't be affected plus it is backed up in the cloud so worse case I have to restore it. But windows is on through c drive so d should be ok .... I think!

    Sooooooooooo .... do I do a complete windows restore?!? I'm scared to click yes in case it explodes!

    Thanks :)
     
  9. If you reinstall windows using the restore partition everything in C: drive will be be wiped, documents and programs.

    What is happening when you try to boot up?
     
  10. It comes up with "windows error recovery" windows failed to start & then performs a start up repair where it tells me it can not repair the computer automatically & asks if I want to send the info to Microsoft. There is a view problem details drop down arrow to click & that says:

    Problem signature
    Problem event name StartupRepairOffline
    Problem signature 01: 6.1.7600.16385
    Problem signature 02: 6.1.7600.16385
    Problem signature 03: unknown
    Problem signature 04: 21200540
    Problem signature 05: AutoFailover
    Problem signature 06: 11
    Problem signature 07: BadPatch
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Might as well be in Zulu as it means nothing to me :(

    But full c drive restore sounds drastic ... might wait on that! Data is all on d drive & backed up but software is on c drive.

    Thanks.
     
  11. Tap F8 (repeatedly) at Startup/power on, and from list of Startup options, select Safe mode by using the UP Arrow Key> then hit ENTER.

    1. Do a System Restore to before the Updates:

    Click Start > Programs > Accessories > System Tools > System Restore > Put it back in time/pick your own date > Next

    Also:

    2. Click Start > Right-click Computer > Properties > Windows Updates down the bottom left corner > Installed Updates in bottom left corner in next window

    > then click which one you do not want > Uninstall will appear at the top > Uninstall it.
     
  12. Frank Sebti

    Frank Sebti Non sponsor

     
  13. Thanks .... bodyrock, all working! K+
     
  14. Glad to help
     

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