In order for a business to succeed, quality customer service is crucial. On Customer Service Day, businesses reflect on the importance of customer service, find out the desires of customers and thank them for their patronage, and show appreciation to their employees who work in customer service. It's probably my age, but I find "What can I get you guys?' a little bit irritating.
Having worked in the hospitality industry, I've been on loads of customer service courses and have the certificates to prove it. The standard of customer service can make or break a business.
I was a customer service manager for 13 years in specialist plant hire company You meet some interesting people? all with their own views on customer service. Enjoyed meeting the ones face to face after they had yelled down the phone at me.
