Holiday cancellation refunds, will I get one?

Look up how to write a Letter before Claim/Action and use that as your next step. I find that usually prompts people into paying. As someone who works in disputes my recommendation is always keep correspondence brief, the more you say the more there is to be used against you.

 

Doesn’t work against an individual, which by the sounds of things, this is.

 

So many "companies" with nice web presence are just someone in the spare bedroom.